Welcome to Promise Hospital of Miss Lou

When you or a loved one needs a longer recovery period from the most complex of medical conditions, we are here for you.

Your treatment plan is directed by your physician and provided by an interdisciplinary medical team and staff. Our licensed clinicians, nurses, therapists and staff support your physician's directives 24/7. We include your family as an important part of the recovery process throughout your hospital stay to help manage your present and future healthcare needs.

Our hospital is like any other hospital except our patients require and receive specialized care and extensive therapy over an extended period of time. We are certified by Medicare and state licensed as a long-term acute care hospital for patients requiring extended hospitalization. We are also Joint Commission accredited, having met the standards for providing quality patient care. Patients are admitted, with a physician's referral, from almost any healthcare setting.

On this page is a basic profile of Promise Hospital of Miss Lou and where we are located. From this page, you can navigate to get directions, find the Programs and Services we provide, check our Physician Directory and get Admissions information. You can also share the experiences of our patients, their families and Promise staff...they'll give you an up-close and personal insight into the Promise family.

Visit our corporate website at www.promisehealthcare.com and find out what you can expect from a Promise hospital and where our LTAC hospital fits within the healthcare continuum. Learn about the quality of patient care we provide and how we support you or your loved one's healing process.

If you or your physician have any questions or would like more information about our hospital, please don't hesitate to contact us.

Physician-Owned Hospital Disclosure

Promise Hospital of Miss Lou is partially owned by physicians and meets the federal definition of a "physician-owned hospital." A list of physician-owners is available upon request and we are happy to answer any questions you may have.

Admissions

With a physician's referral, we admit patients from almost any setting
within the healthcare continuum, including:

• Physician's offices
• Hospital intensive care units
• Hospital medical and surgical units
• Rehabilitation hospitals
• Skilled nursing facilities
• Assisted living facilities
• Home

Our patients are admitted with respiratory or ventilator-dependent conditions, need advanced wound care treatment, or suffer from other medically complex conditions.

We coordinate a medical evaluation, complete insurance verification/pre-certification and arrange transportation with the goal of admission promptly after the admission call. Our admissions department works closely with a patient's physicians and case managers, as well as the other healthcare providers, to make a patient's transition to our LTAC hospital a smooth process. We accept Medicare, worker's compensation and most insurance plans.

Our referral hotlines are open 24-hours-a-day, 7-days-a-week. Call (318) 336-6506 for more information about Admissions.

Patient Handbook

Your recovery is our goal and we will do everything we can to help you achieve it. Our staff respects your dignity, comfort and privacy and will treat you and your family with compassion and courtesy at all times. Click to view a copy of "A Guide To Patient Services" for information about your rights and responsibilities as a patient.

To view our hospital's Notice of Privacy Practices, click here.

Visit www.promisehealthcare.com for more information about Promise Hospitals.

Programs & Services

Cardiopulmonary Program Promise Hospital of Miss Lou specializes in comprehensive rehabilitative cardiopulmonary care for adult and geriatric patients with difficulty breathing due to complex and unresolved acute illnesses, as well as multi-organ failure, diseases, complications or severe injury. Most of our patients in the cardiopulmonary program are transferred from an ICU or general medical and surgical beds in short-term acute care (STAC) hospitals because they are in need of a longer acute hospital recovery period to reach their full recovery potential. These include patients: • who are on life support and require ventilator weaning and management, • with ARDS, COPD, neuromuscular disease, or chronic lung problems, such as asthma, bronchitis, and emphysema, lung fibrosis, pneumonia, and lung cancer, or • who are recovering from a heart attack or accidents. Upon physician order, our in-patient cardiopulmonary/respiratory therapeutic services are provided by Respiratory Care Practitioners (RCPs) on a 24-hour, 7-days-a-week basis, with diagnostic procedures scheduled as needed. RCPs - who include both registered respiratory therapists and certified respiratory therapists - work under the direction of a board certified physician and medical director to deliver quality cardiopulmonary/respiratory care.
Advanced Wound Care Program We provide a collaborative state-of-the-art skin and wound care management program dedicated to preventing, as well as restoring and maintaining skin integrity for patients suffering from chronic, non-healing wounds. We utilize both skill and application of wound care to treat compromised skin integrity and apply knowledge and understanding of wound care in an interdisciplinary manner. We also provide team intervention to promote and hasten the healing process. Patients admitted to our inpatient wound care program are referred by a physician and have been identified as at risk for compromised skin integrity due to complex medical conditions.
CLINICAL SERVICES AND PROGRAMS Services include but are not limited to: • 24-hour Intensive Care Unit (ICU) • Cardiac Monitoring • Ventilator Management and Weaning • Specialized Nursing Services • 24/7 Respiratory Therapy and Care • IV Antibiotic Therapy • Comprehensive Wound Care • Negative Pressure Wound Therapy • Pain Management • Physical Therapy • Occupational Therapy • Speech Therapy	• Nutritional Services • Diabetes Management • Dialysis Services • Pharmacy Services • Radiology, CT, MRI • Laboratory Services • Patient Advocacy • Outpatient Therapy Services

Physician Directory

Please click here to view the Physician Directory for Promise Hospital of Miss Lou.

Careers

AT PROMISE "PEOPLE" ARE PARAMOUNT

At Promise Healthcare we make "people" a priority. Our people-oriented corporate vision, resources,
responsiveness, and mentoring initiatives greatly enhances our more than 2,000+ employees with
the ability to best serve all our constituencies.

Because we understand and appreciate the significant value of our employees and the important roles
each of our staff members play in delivering the finest patient care, we strive everyday to be the best
healthcare employer in the industry. Our human resources programs include innovative training and
development, mentoring and corporate diversity initiatives, employee development and advancement
within our own growing organization, career path development, enhanced benefits and incentive programs.

We provide equal employment opportunity for everyone, regardless of race, color, national origin, religion,
gender, sexual orientation, age, marital status, pregnancy, disability or veteran status. We recruit, hire,
train and promote individuals based on their ability, performance, experience, achievement, and conduct.

Compensation and benefits include:
• Competitive salaries
• Major medical, dental and vision plan
• Life insurance
• Long-term and short-term disability insurance
• Long-term care insurance
• PTO
• Critical Illness and Whole Life
• 401K

Please click here to review important information from U.S. Department of Homeland Security and Social Security Administration on employment verification. You may also click here to download the document in Spanish.

Please click here to review important information regarding your right to work from the U.S. Department of Justice. You may also click here to download the document in Spanish

Job Openings at Promise Hospital of Miss Lou

Accreditation & Licensure

At Promise Hospital of Miss Lou, we understand how important reliable information, especially on safety and quality of care, is to you and your family when making health care decisions. This is why we make it a priority to adhere to all Joint Commission, Centers for Medicare & Medicaid (CMS) and state accreditation policies and procedures.

Hospitals that achieve accreditation and licensure are required to submit to formalized, comprehensive evaluations by on-site surveyors who assess compliance with health, quality and safety standards and regulations. These surveys are conducted regularly and involve participation from the entire hospital organization.

Joint Commission Accreditation

Promise Hospital of Miss Lou is fully accredited by the Joint Commission. Joint Commission accreditation means that a hospital voluntarily sought accreditation and met national health, quality, and safety standards. The Joint Commission conducts on-site surveys to review the hospital's medical and nursing care, physical condition, life safety program, special care units, pharmacy services, infection control practices, and other areas that affect patient care. You may visit the Joint Commission website to learn more about quality and safety in health care.

Complaints or Concerns
Our hospital is accredited by the Joint Commission (JC) and has been awarded its Gold Seal of Approval?. The Joint Commission serves to help ensure and monitor the quality outcomes and patient safety of patient care in hospitals, clinics and home care agencies. Our organization is committed to providing safe and quality care to all patients served.

We Would Like to Hear From You
If you feel the care provided has in any way compromised patient safety or failed to meet accepted quality of care standards, please do not hesitate to contact our Quality and Risk Management Department at (318) 336-6508. We will endeavor to address your concerns as promptly as possible.

If after contacting us, you feel we still have not adequately addressed your concerns, please feel free to contact Joint Commission by either calling them at (630) 792-5000 or writing to Joint Commission at:

E-mail:
complaint@jointcommission.org

Fax:
Office of Quality Monitoring
(630) 792-5636

Mail:
Office of Quality Monitoring
Joint Commission on Accreditation of Healthcare Organizations
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

If you have questions about how to file your complaint, you may contact the Joint Commission toll free, at (800) 994-6610, 8:30 to 5 p.m., Central Time, weekdays.

Centers for Medicare & Medicaid (CMS) Standards

Promise Hospital of Miss Lou is recognized by CMS as meeting the Medicare standards. The Centers for Medicare and Medicaid (CMS) has developed Conditions of Participation (CoPs) that health care organizations must meet to participate in the Medicare and Medicaid programs. These standards are used to improve quality and protect the health and safety of beneficiaries. CMS also ensures that the standards of accrediting organizations recognized by CMS (through a process called "deeming") meet or exceed Medicare standards. You may visit the CMS website to learn more about their standards and regulations.

Contact Us

Promise Hospital of Miss Lou

Benny Costello
Chief Executive Officer
bcostello@promisehealthcare.com

Jerry Elenbaas
Chief Clinical Officer & Chief Operating Officer
jelenbaas@promisehealthcare.com

Amy Johnson
Admissions Manager
ajohnson@promisehealthcare.com

Sarah Smith
Director, Physician Relations & Education
ssmith@promisehealthcare.com